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Business Solutions for IT/ITES Industries
IT and It enabled services industry handle a large amount of valuable and confidential data/ information transaction. Our solutions are offered on cloud with complete security features to ensure safety & security as per access and privileges. Our solutions cover both business as well as technical challenges and we can provide optimum solutions with required tweaks. Microsoft Dynamics CRM helps IT/ITES organizations with rich customer engagement throughout the customer lifecycle.
Weather you have an outbound call center or you have an inbound call center the computer telephoney can get integrated with your CRM. This will ensure the agents have enough information about the customer or prospect they are talking to.
CRM can help in capturing leads from all sources, manage opportunity cycle and help in upsell and cross-sell of services. Organizations can track competition and stay ahead in the race.
With Microsoft Dynamics CRM organizations can market smarter. The solution can help you segment the customers, run relevant campaigns, maintain continuous engagement and access the market spent.
Complete Customer Services
Services can be offered in a more agile and responsive way to address the customer expectations. Get the complete view of your customer ranging from the basic information to organization stakeholders and orders executed to cases registered.
Integrate & Enhance
Microsoft Dynamic CRM is flexible and yet very powerful platform for you customer engagement. It can integrate your existing business applications and provide a centralized view of the information that matters to you the most. Its integration with your Microsoft office tools adds further agility to your business solution.
Dashboard & Reporting
Wide-ranging dashboards as per roles and extensive reporting capabilities make it a great value for your investment.