Professional Support Services provide a wide range of services offerings designed to meet specific needs of customers who require maximum benefit from their applications and technology investments. Our services are provided at a nominal cost to ensure you have a positive experience with your new solution. Today, the high cost of maintaining skilled internal ERP, CRM support staff, the lack of internal best practices, and inherent problems with service and delivery reliability have caused many organizations to seek an outsourced solution for ERP, CRM & BI.
For these organizations to achieve operational and strategic objectives, the solution must comprise superior technical expertise, dependable support, continuous knowledge management, and measurable cost efficiencies. Our deep industry and technical expertise, dedication to continuous improvement in service delivery quality, and quantifiable performance measurement framework enable our customers to focus on business-building core capabilities while entrusting their application.
There are variety of support services plans to choose from . Onsite support desk and ticket based remote support system are few of the popular services used by our clients. Besides this incident based support can also be utilized. The customer can even have a hybrid support model based on their specific needs.